Legal Disclaimer, Copyright, Privacy, Security and Refund Information

Disclaimer

Picture of Warning SignMedical or health information on this website is of an educational nature and provided by a non-medically qualified individual or organisation unless otherwise specified in the authorship link on individual pages. It should not be used as a substitute for professional medical advice.

We provide this information in good faith and without any warranty.

The website is funded solely by the Australian Huntington's Disease Association (NSW) Inc. It does not accept paid advertising.

Copyright Information

Picture of Warning SignWe claim copyright in the content of this website, however you may download or copy content for private or non-commercial purposes. However we do request that you acknowledge the Australian Huntington's Disease Association (NSW) Inc. website as the source if you reproduce content elsewhere.

Privacy Policy

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Both Commonwealth and New South Wales privacy law (The Privacy Act (1988) and the Health Records and Information Privacy Act (2002) respectively) apply to the Association. These laws are designed to protect your rights with respect to personal information held by private organisations.

The goodwill of clients, donors and customers is important to us. We recognise that we must earn your trust through demonstrating that we have high standards for maintaining your privacy.

Donors and Telemarketing Customers

We collect and store the names, contact details, donation and/or sales history for both donors to the Association and customers of the Huntington's Disease Appeal, our telemarketing operation. We hold this information securely. It is used only to meet our business and legal obligations and to assist us with our fundraising. We may share this information with other organisations we have contracted to assist us with our fundraising, however they must comply with the same privacy laws as the Association.

We conduct our telemarketing and fundraising operations in accordance with a Code of Conduct that incorporates Part C (Fair Conduct Relevant to Telemarketing of the Australian Direct Marketing Association Code of Practice).

We are happy for donors and customers to see the information we hold about them, and to correct any mistakes. To exercise this right you need only write to us, giving your full name and address so that we can identify you. You may also ask us to remove your name from our mailing and calling lists and we will comply with your request. In this case, we will remove all the information that we hold about you unless there are legal or business reasons why we cannot do this. For example, we must by law hold records of tax-deductible donations for 7 years.

Security Policy

Huntington’s NSW uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Huntington’s NSW or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by the Commonwealth Bank.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

 

Donation Online

After donating online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your donation as soon as possible.

If you wish to query a delivery please contact us at info@huntingtonsnsw.org.au

Refund and Returns Policy

Huntington’s NSW will not provide any refund if you change your mind.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit their website at www.eway.com.au

 

Members

We also collect similar information from members of the Association and others who have asked to be placed on our mailing list to receive information from us. We handle this information in the same manner as for donors and customers.

Clients

We collect some information about our clients that is regarded as sensitive as defined in the Privacy Act (1988). Just recording that someone has Huntington's Disease is an example of the collection of sensitive information. Sensitive information may also be health information as defined in the Health Records and Information Privacy Act (2002).

Our collection of this information occurs when:

  • you give it to us when you ask us to provide a service to you;
  • another health service provider gives it to us when they ask us on your behalf to provide a service to you; or
  • you give us your written consent to obtain it from another health service provider.

We collect and hold only the minimum information required to provide services. We hold this information securely, and it is accessible only to staff of the Association who need to know it so as to provide you with a professional client service. If we are seeking your written consent, we will advise you beforehand of:

  • the reasons why we need the information;
  • the information that we are seeking;
  • how we will handle the information; and
  • the implications if you do not wish to consent to disclosure of your information.

We will not disclose this health information to other health service providers or anyone else unless you consent, and it is in furtherance of the services you have asked us to provide. However, if you have asked us to provide a service which involves contacting another health services provider on your behalf, we may provide some of your health information to that provider without seeking your written consent. We will only do this where it is clear from the nature of your request that you will expect that we will have to pass on your information.

You may elect to request services from us anonymously and we will do our best to meet your needs. However we may be unable to provide some services in part or full without knowing some personal information. We will also mail information in plain envelopes on request.

Access and Correction of Information

Members and clients have entitlements under the law to see the information that we hold about them, and to request correction of information considered to be incorrect. To exercise this entitlement, you will need to make a request in writing and we may require you to provide evidence of your identity.

Website

We do not collect personal information on this website and do not use cookies or other covert devices. Our website host collects some non-identifying technical information when the website is accessed, such as the type of browser and operating system used, search terms used, domain and referring host. This information cannot be associated with individuals, and is collected to enable us to provide a more useful website.

Further Information

Further information about the privacy laws can be obtained from:

Approved by the Board.

20 May 2015

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